Digitizing the Pharmacy Experience with Elliott Cordo
This episode of The Rebekah Panepinto Project features a conversation with Elliott Cordo, Head Of Data at Capsule. In his current role, Elliott also shares how they leverage data to digitize the pharmacy service.
The pharmacy model has barely changed since its invention and Elliott and his team have been trying to solve it with digital means to give stakeholders a smooth and integrated experience.
The benefits are intriguing, from helping with access which in turn increases adherence to improving customer journeys with digital means. He also shares how they empower their users, from doctors to insurance to pharmacists to patients, the final end-user.
HIGHLIGHTS
- Elliott's journey in data: From consultant to data and insights
- Digitizing the disjointed pharmacy service
- Retail is offered but going digital is the strategy
- Giving pharmacists an opportunity for more job fulfillment
- Leverage AWS for insights to build community
QUOTES
Elliott: "It feels quite saturated like it doesn't seem like there's as much undiscovered country of digitization cases that haven't been solved. So pharmacy is one of those and I think what intrigued me, you know, if you think about how pharmacies operate, they haven't changed in model since they were invented. It's still very laborious, manual processes by pharmacists. Kind of a traditional customer service model."
Elliott: "It's not cohesive. It's like a doctor, I'm handing this off to some pharmacy. And then you're going to go there and you're going to deal with problems. And they might have to go back. You might have to go back and talk to your pharmacist. You might have to do something special with your insurance company in order to get the drugs paid for."
Elliott: "People will go to pharmacies far more often than they go to doctors, almost in order of magnitude, so it creates a touchpoint which allows us to provide data, provide insights that can't be found elsewhere."
Elliot: "I think it gives us an opportunity to have access to AWS in ways that we wouldn't as a customer typically, any ability to work and interact with product, have some influence, provide feedback, kind of get to touch things and kind of play with things before most folks. Though I think it's useful for AWS, it's definitely useful for me."
Find out more about Elliott in the link below:
